Returns & Exchanges
Due to the perishable nature of our frozen meal products, we cannot accept physical returns, but we are committed to ensuring your satisfaction through replacements or credits for any shipping issues or quality concerns.
Document the Issue
Take clear photos of the packaging, shipping label, and any specific damage or quality issues with the meals within 24 hours of delivery.
Contact Support
Email our customer service team at [email protected] with your order number and the photos you collected.
Review Process
Our team will review your claim within 1-2 business days to determine if the issue was caused by shipping delays or manufacturing defects.
Resolution
Once approved, we will issue a store credit or process a replacement shipment for the affected items at no additional cost to you.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing